Before you submit this form

When to use this form?

This form is designed as a final review channel for cases where customers feel that previous decisions made by other departments (such as CS, Risk, or BD) were not fully satisfactory, unclear, or require further escalation to a higher level.

You may use this form if:

• You have already contacted the Customer Support (CS) or Business Development (BD) at least once but have not received a clear or fair resolution.

• You believe your case has been misunderstood or mishandled, and you would like it to be re-evaluated by a senior team.

• You have new information or evidence that may affect the outcome of your previous case.

• You wish to appeal a payout decision, account restriction, or trading dispute after initial review.

• You experienced an unusual delay in response or payout despite following standard procedures.

• You feel that communication or explanation provided was insufficient, and you need further clarification from management level.

Note: Before submitting this form, please ensure that you have already communicated at least once with the Customer Support or Business Development (BD) regarding your issue.

What happens after you make a complaint?

Review process:

A specialized senior department will carefully review all related data and information regarding your case. An official response will be sent to your registered email within 3–5 business days.

Final decision:

After the review process is completed, the decision made by WeMasterTrade will be considered final and binding.